1. Introduction
These Terms & Conditions apply to all orders and subscriptions placed with Fractal5 Solutions Ltd through our website's shop and wholesale enquiry forms. By placing an order, you agree to be bound by these terms.
2. Company Details
Fractal5 Solutions Ltd
Business and Technology Centre,
Bessemer Drive, Stevenage,
England, SG1 2DX Email: [email protected]
3. Products and Services
We grow and sell fresh produce, including microgreens and mushrooms. Customers may place one-off orders or request a subscription for regular deliveries via our online forms.
4. Ordering and Payment
Orders are placed through our online shop or wholesale forms. We accept payment by cash, card, or bank transfer. Payment is typically upon delivery, unless arranged via bank transfer.
5. Delivery Area
We currently only deliver within Hertfordshire, UK - specifically to Hitchin, Letchworth, Baldock, and Stevenage.
Deliveries outside these areas are not available at this time.
6. Refunds and Replacements
As our products are perishable, we do not offer refunds. However, if produce spoils before the stated 'best before' date, we will offer a replacement at no additional cost. Please contact us as soon as possible - ideally before the stated 'best before' date.
7. Customer Responsibilities
Customers are responsible for ensuring that delivery details provided are accurate.
8. Disclaimers
Microgreens may contain some seed husks. Please wash before use. Product images used on the website are illustrative and may not exactly represent the delivered items.
9. Liability
Fractal5 Solutions Ltd shall not be liable for any indirect or consequential losses arising from the use of our products.
Our liability is limited to the value of the product purchased.
10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.